Alfred Challis, an Oasis Water franchisee with multiple outlets has been with the franchise for more than a decade.

For much of that time, Alfred and his team have had to rely on outdated cash registers that could not provide them with insight into the performance of specific products or their respective outlets.

“We were still operating on old cash registers that we manually had to update. In fact, I remember driving around the country to manually change prices at each outlet. There was no real insight into which products were selling well at a specific outlet or regional level, and our cash registers could only feature 45 of our now more than 150 products. We knew we had to transition to a solution that could better support our growing business.”

Oasis Water has an expanding footprint of more than 300 outlets in South Africa, as well as neighbouring countries Namibia and Botswana, thanks to its state-of-the-art purification technology and a multi-stage filtering process. Alfred and his team oversee 24 outlets, making them one of the largest franchises within the group.

INTEGRATION PROVIDES POWERFUL DATA INSIGHTS

At an event held by Sage a few years ago, Alfred saw a presentation by Humble and immediately knew that Humble’s cost-effective cloud-based all-in-one next-generation point of sale, payments, e-commerce and loyalty solution was what their business needed.

“The integration between Sage Business Cloud and Humble has been a great benefit to our business, as it makes it easier to gain an accurate view of the financial performance of our respective outlets.”

PERSONALISED SERVICE & SUPPORT

To truly meet the requirements of Oasis Water’s business, some additional development was required. For Alfred, this is where Humble’s ability to provide personal service came to the fore.

“The development capabilities from the Humble team has been amazing, and their support has really helped to make the solution work for our business. You simply won’t see that level of care and personalised service with other providers.”

REPORTING INSIGHTS IMPROVE PLANNING

Having had to rely on manual data captured in Excel spreadsheets, Alfred notes Humble’s excellent reporting capabilities as a further enabler of more effective planning.

“Humble’s analytics application gives us a clear view into the performance of each outlet and helps us to make smarter, more profitable decisions. We can even see which employees are doing more sales than others, helping us identify the best talent in our business.”

Alfred also uses Sureswipe’s integrated range of value-driven and secure payment solutions to accept card and contactless payments, and since both Sureswipe and Humble are part of the Adumo group, the integration between the two works seamlessly.

“The Sureswipe and Humble integration eliminates user errors and manual end-of-day reconciliations, which gives us more time to focus on our businesses.”

To learn more about how you can benefit from a full-service point of sale system that simplifies the daily running of your business, get in touch with us on (0861) 999 540 or support@humbletill.com